Donor Engagement Associate


Muslim Response USA for Relief and Development is a 501 (c)(3) nonprofit organization based in Virginia whose vision is to have a peaceful, just, and equitable world where everyone enjoys a life free of hunger, suffering, and exploitation.

We are looking for dedicated and motivated individuals to join our Team as Donor Engagement Associate (DEA). This is a unique opportunity for those who want to make a difference and help those in need around the world. This home-based position works to communicate the mission and work of Muslim Response USA in an engaging, passionate, and professional manner while performing all maintenance and donor care tasks.


  • You will be the front line for interacting with our donors, contacting the prospect contributors, explaining the program portfolio and gift packages we offer, and securing donations.
  • Receive and respond to all prospect, donor, and sponsor calls, emails, and inquiries
  • Utilize incoming calls to upsell for further contribution, donations, and partnership
  • Maintain and update donor records in the database by inputting accurate information and following up on all required updates.
  • Process and record donor payments, follow up and resolve any declined donations, etc.
  • Perform all donor and sponsor service duties such as calling to resolve an issue, answering questions, sending out the necessary information etc.
  • Accurately and concisely, document donor feedback and special needs indicated during each call in computer based system
  • Develop new and creative ideas for taking Muslim Response USA’s donor service to a new level
  • Perform other tasks as necessary

Qualifications Required:

  • Bachelor’s or Associate degree in social sciences with one year of professional experience
  • Some fundraising or sales/marketing experience required
  • Excellent speaking/writing of English; Urdu/Arabic reading and speaking skills will be a plus
  • Excellent organizational skills, detail-oriented with excellent follow up skills, and the ability to coordinate multiple tasks efficiently
  • Experience with database or contact management software such as Salesforce
  • Excellent teamwork and communication skills
  • Persuasive, polished, and articulate communicator; a polite friendly telephone manner is a must
  • Ability to think independently and make decisions, while adhering to organizational standards and guidelines
  • Comfortable with cold calling and soliciting donations for humanitarian and poverty focused programs.
  • Proficiency in Microsoft Office applications with strong typing and computer navigation skills
  • Ability to work remotely and independently, while being a productive member of the team
  • Eligible to work in the USA

How to Apply

Interested applicants forward their CVs, cover letter, and two references as part of their applications to by February 18, 2022. The Cover Letter must include:

  • Why you are interested in this position?
  • How your values align with our mission
  • A highlight of your professional and/or personal experiences that makes you a good fit for this position

Muslim Response USA for Relief and Development is an equal opportunity employer.