Donor Engagement Associate


Muslim Response USA for Relief and Development is a 501 (c)(3) nonprofit organization based in Virginia whose vision is to have a peaceful, just, and equitable world where everyone enjoys a life free of hunger, suffering, and exploitation.

We are looking for dedicated and motivated individuals to join our Team as Donor Engagement Associate (DEA). This is a unique opportunity for those who want to make a difference and help those in need around the world. This home-based position works to communicate the mission and work of Muslim Response USA in an engaging, passionate, and professional manner while performing all maintenance and donor care tasks.


  • You will be the front line for interacting with our donors, contacting the prospect contributors, explaining the program portfolio and gift packages we offer, and securing donations.
  • Receive and respond to all prospect, donor, and sponsor calls, emails, and inquiries
  • Utilize incoming calls to upsell for further contribution, donations, and partnership
  • Maintain and update donor records in the database by inputting accurate information and following up on all required updates.
  • Process and record donor payments, follow up and resolve any declined donations, etc.
  • Perform all donor and sponsor service duties such as calling to resolve an issue, answering questions, sending out the necessary information etc.
  • Accurately and concisely, document donor feedback and special needs indicated during each call in computer based system
  • Develop new and creative ideas for taking Muslim Response USA’s donor service to a new level
  • Perform other tasks as necessary

Qualifications Required:

  • Bachelor’s or Associate degree in social sciences with one year of professional experience
  • Some fundraising or sales/marketing experience required
  • Excellent speaking/writing of English; Urdu/Arabic reading and speaking skills will be a plus
  • Excellent organizational skills, detail-oriented with excellent follow up skills, and the ability to coordinate multiple tasks efficiently
  • Experience with database or contact management software such as Salesforce
  • Excellent teamwork and communication skills
  • Persuasive, polished, and articulate communicator; a polite friendly telephone manner is a must
  • Ability to think independently and make decisions, while adhering to organizational standards and guidelines
  • Comfortable with cold calling and soliciting donations for humanitarian and poverty focused programs.
  • Proficiency in Microsoft Office applications with strong typing and computer navigation skills
  • Ability to work remotely and independently, while being a productive member of the team
  • Eligible to work in the USA

How to Apply

Interested applicants forward their CVs, cover letter, and two references as part of their applications to [email protected] by February 18, 2022. The Cover Letter must include:

  • Why you are interested in this position?
  • How your values align with our mission
  • A highlight of your professional and/or personal experiences that makes you a good fit for this position

Muslim Response USA for Relief and Development is an equal opportunity employer.